Dr. Herbs has partnered with reputed logistic partners for our logistic services, to ensure that all our products reach you in the best of conditions with no damages. We ensure you that we use packaging materials of the best quality, which is sourced from reliable vendors, and ensure thorough testing of package worthiness before using them for shipping and delivery of our products.
Note: Rs.99 will be the shipping charge for all orders below Rs.699
How does the delivery process work?
Once our system has processed the order that you have placed with us, your products are thoroughly inspected to ensure that they are in a perfect condition. After the products have been subjected to thorough inspection and on passing the final round of quality check, we pack and handover your products to our trusted logistic partner.
Our logistic partner will then deliver the products to you at the earliest possibility. In case, our logistic partner is unable to reach you at the shipping address or at the suitable time provided by you, then our logistic partner shall contact you to resolve the same.
Please note that all products ordered by you (including if any free gifts bundled with the product that you have ordered for) will be shipped to you at the shipping address, provided by you at the time of placing your order, with an invoice. While we strive to ship all products in your order together, this may not always be possible.
How are the products packaged?
Each individual product is packaged in bubble wrap while our fragile products like glass bottles are safely secured with an additional layer of bubble wrap. We then package our products in cardboard boxes. After packaging, the products are then handed over to our logistic partners for completing the delivery at the shipping address provided by you. Dr. Herbs hold the responsibility for any damages caused to the product while in transit to you.
What is the range of locations to which Dr. Herbs ships their products?
Dr. Herbs ships throughout India to almost all pin-codes. The list of pin-code serviceability might change from time to time depending on our logistics partners. You can check if we deliver to your shipping address by typing in your pin-code on any of our product pages listed on our Website or by entering your shipping details on the checkout page.
Is it possible for me to track my order?
As soon as you place your order with us, your order is processed from our concerned warehouse. Once your order has been dispatched from our warehouse, you shall receive a confirmation email, on the email address provided by you at the time of placing your order with us, containing the details of the tracking number and the courier company that is processing your order. Alternatively, if you are a registered user, you can track your order by logging into the “My Account” section of our Website by using the username and password created at the time of your registration, and then clicking on the “Your Orders” tab to view your order details.
You can track the status of your package after your order has been dispatched from our warehouse.
How long will it take for my order to reach me?
At the time of placing your order, depending on your shipping address, an estimated time of delivery would be shared with you. As we maintain inventory of all products that we sell on our Website,you can be rest assured that the products will be dispatched within 24 hours of you placing the order. We aspire to get your product delivered within 2-7 days of you placing your order with us depending on the geography you are ordering from to the shipping address mentioned at the time of placing your order but at times owing to unforeseen circumstances and delays, deliveries can take slightly longer. Please note that Dr. Herbs will try its level best to make sure that you receive your order as soon as possible but Dr. Herbs is not liable for any delay in delivery by our logistics partner.
NOTE: As such for the time being, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India, due to changing nature of the situation, we reserve our right to pause deliveries at any time if so warranted.
What time of the day will my order be delivered?
Our logistic partner will make sure to give you a call before delivering the product at the shipping address provided by you at the time of placing your order with us. Please make sure you are available to receive the calls as usually after 3 (three) failed attempts of trying to deliver the products at the shipping address mentioned, the product shall be returned to our warehouse.
What are the shipping charges applicable on my order?
Shipping and handling charges may vary based on the product ordered, packaging size and other considerations. This amount will be charged to your total bill at the time of placing your order with us on the Website. The shipping and handling charges are given at the time of check out and you will be informed of the same before making payment of the order placed.
Please note that Dr. Herbs does not charge any separate shipping charges in addition to the invoice amount shown at the time of placing the order.
Delivery Information
If no one is available at the address when the delivery of your products is attempted, our logistic partner will make 2 (two) more delivery attempts subsequently. Please note that you can contact our Customer Services hotline for rescheduling the delivery date and we shall try to accommodate your request to the best of our abilities. If the aforementioned 3 delivery attempts are unsuccessful, our logistic partner will return your package to us
Notification of changes in the Shipping and Delivery Policy
We keep our Shipping and Delivery Policy under review to make sure it is up to date and accurate. Any changes we make to this Policy in the future will be posted on this page. We reserve the right to change or update this Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Policy regularly to keep yourself abreast of the changes, if any.
Contact Information
In the rare case that you are not satisfied with the quality of the product delivered to you or with the delivery experience, we welcome you to drop an email to support@drherbs.shop so as to allow us to look into the issue and address the same on a case-by-case basis.
Cancellation, Returns & Refunds Policy
Cancellation Policy
Dr. Herbs believes in helping its customers as far as possible and therefore, has a liberal Cancellation Policy. Under this policy, cancellations will be considered only if the shipment has not been dispatched for the order placed with us via our website i.e. drherbs.shop (“Website”). Once the shipment has been dispatched, it cannot be cancelled. If we suspect any fraudulent transaction or a transaction that defies the terms and conditions of using the Website, we at our sole discretion could cancel such orders with/ without providing any notification to you.
Cancellation before shipment
If the order or the product that you want has not yet been shipped, you can write to our customer support on support@drherbs.shop or call us on 1800-274-2575 (Monday to Sunday), 9 AM to 9 PM for cancelling your order.
In such cases, the order will be cancelled and the money will be refunded to you within 2 – 5 days, after the cancellation request is processed.
Please note that once your order has been dispatched from our warehouse, your order cannot be cancelled.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 2 – 5 business days after receiving your cancellation request.
For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 – 5 business days from the date of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through Dr. Herbs coupons, which can be used by you for your future purchases.
What if I have used discount vouchers or redeemed my loyalty points (Dr. Herbs Cash) at the time of making payment and now I want to cancel the order?
Discount vouchers & loyalty points (Dr. Herbs Cash) are meant for one-time use only and shall be treated as used even if you have cancelled the order.
Returns, Replacements and Refunds
How do I return an order purchased from Dr. Herbs?
Dr. Herbs offers its customers an easy return policy, wherein you can raise a return/exchange request of a product within a period of 5 days of reciept of its delivery. Incase you have recieved a defective product, we request you to raise a return/exchange request of the said product within a period of 5 days from the date of reciept of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order. A full refund will be initiated if the package is opened and returned within 5 days of its delivery.The steps to be followed for raising a return/exchange request of a product are as follows –
Step 1: Contact our Customer Support team via email (support@drherbs.shop) within a period of 5 days from the date of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product, clearly showing the batch number and the invoice for our reference.
Step 3: We will pick up the products within a period 4 – 7 business days of receiving your request. Once we receive the products back, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Under what conditions will a return of a product not be accepted?
Returns of products will not be accepted under the following conditions:
When a product is returned without the original packaging including price tags, original outer packaging, freebies and other accessories or if the original packaging is damaged.
When the product’s serial number is tampered with.
When the product’s composition is altered.
If request is initiated after a period of 30 business days from the date of receiving the delivery.
When the product sought to be returned is a free product provided by Dr. Herbs.
How should I proceed if I have received a damaged or wrong product in my order?
Dr. Herbs takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with leading logistic providers in India to ensure that the products that you have ordered reach you in the best of conditions. Our shipments go through vigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or return and refund.
If you have received an item in a damaged or have been sent a wrong product, you can follow a few simple steps to initiate your return/ refund within a period of 5 days from the date of receiving the delivery of your order. The steps are as follows:
Step 1: Contact our Customer Support team via email (support@drherbs.shop) within 5 days of receiving the delivery of your order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email images or a video of the product and the invoice for our reference. In the images/ video shared on email, the product’s batch details should be clearly visible without which we would be unable to process your request. Please note that:
(a) If you claim the product is leaking or if the product is damaged during the delivery process, please send us images or a video recording the leakage/ damage caused, please provide us with clear images or video of the leakage/ damaged product along with clear images or video of the spillage (if any) on the inner and outer packaging.
(b) In case your claim is that the seal of the product has been tampered, then please provide us with images to show that the product’s seal has been tampered with.
(c) In case you received a wrong product, which was never ordered for, please provide us with clear images of the wrong product delivered along with the product’s batch details.
Step 3: We will pick up the products within 4 – 7 days of receiving your request. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Once all the details are received, it would take our Customer Services team 3 days to revert on your complaint/ query/ issue. In case an exchange is approved for your complaint, you shall be informed of the same with an authorization number and we will arrange a reverse pickup of the product. In the case of a product refund, once your request is approved, the refund will reflect in your account within 2 – 5 days and you will be sent an email confirming the same.
Please do note that if it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product that it came with?
Yes, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product. Please note that the free gift needs to be returned back with its original packaging and its seals, labels and barcodes intact.
Can I return a part of my order?
Yes, a return can be created if you have ordered multiple products. You can initiate a return/ replacement/ refund for any individual product. However, any product being returned needs to be returned with its original packaging, seals, labels and barcodes intact as well as any complimentary gift or product which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/ replacement/ refund, we process the refund within 2 – 5 days from the date when the products have been received and verified at our warehouse.
For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 – 5 days from the date of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 2 – 5 days from the date of us receiving the products back as well as receiving your bank details on e-mail. It may take an additional 2-3 days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through Dr. Herbs coupons, which can be used by you for your future purchases.
Refund Policy
Refunds are only possible in the following cases:
(a) Cancellation of an order before being shipped; and
(b) Cases where:
Customer refused to collect the delivery;
Customer wasn’t available during the stipulated delivery attempts made by our logistics partner; and
The delivery address was wrong/ unreachable.
For scenario (b), we will process the refund after receipt of the product from our logistic provider.
All refunds will be processed based on the mode of payment used by you while placing the order. Orders paid by credit/ debit card will be refunded by credit card to the credit/ debit card within 8-9 days from the date of receiving your products back from the logistics provider and the refund will reflect in the next statement. Orders placed by net banking accounts will be credited back to the same bank account within 8-9 days days from the date of receiving your products back from the logistics provider.
Notification of changes in the Cancellation, Returns and Refunds Policy
We keep our Cancellation, Returns and Refund Policy under review to make sure it is up to date and accurate. Any changes we make to this Policy in the future will be posted on this page. We reserve the right to change or update this Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Policy regularly to keep yourself abreast of the changes, if any.
Contact Information
In the rare case that you are not satisfied with the quality of our customer support service, we welcome you to drop an email to support@drherbs.shop so as to allow us to look into the issue and address the same on a case-by-case basis.