Effective Date: 15 August 2025
These Terms and Conditions (“Terms”) govern your use of the website, services, and products offered by Medivenue Services Limited (“we,” “us,” “our”). By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Company Information
Medivenue Services Limited is registered in Nairobi, Kenya, and imports herbal supplements from India for sale within Kenya and other markets.
2. Products and Information Disclaimer
- Our herbal supplements are not intended to diagnose, treat, cure, or prevent any disease.
- All product descriptions and claims are based on traditional herbal knowledge and available scientific studies.
- Always consult a qualified healthcare professional before starting any supplement, especially if you have pre-existing medical conditions, are pregnant, or are breastfeeding.
- The information on our website is provided for educational purposes only.
3. Ordering and Payment
- Orders can be placed online, in person, or through authorized agents.
- Prices are listed in Kenyan Shillings (KES) and are inclusive of applicable taxes unless otherwise stated.
- Payment must be made in full before order processing, using approved payment methods.
- We reserve the right to reject or cancel orders at our discretion (e.g., due to product unavailability or suspected fraud).
4. Shipping and Delivery
- Delivery times are estimates only and may vary based on location and courier service.
- Risk of loss passes to the buyer upon delivery.
- We are not responsible for delays caused by customs clearance, courier issues, or force majeure events
5. Returns and Refunds
• Due to the nature of herbal supplements, we only accept returns if:
o The product is damaged or defective upon delivery.
o You notify us within 48 hours of receiving the order.
• Products must be unopened, unused, and in original packaging.
• Refunds will be processed via the original payment method within 14 business days after inspection and approval.
6. Intellectual Property
- All content on our website (text, images, logos, product descriptions) is the intellectual property of Medivenue Services Limited or its licensors.
- You may not copy, reproduce, or use any material without our prior written consent.
7. Limitation of Liability
- To the fullest extent permitted by law, Medivenue Services Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
- Our maximum liability shall be limited to the purchase price of the product in question
8. Compliance with Kenyan Law
- All transactions are subject to the laws of the Republic of Kenya.
- Any disputes shall be resolved by the competent courts of Nairobi, Kenya.
9. User Responsibilities
By purchasing our products, you confirm that:
- You are 18 years or older or have parental/guardian consent.
- The information you provide is accurate and truthful.
- You will not misuse our products or services.
10. Changes to Terms
We may update these Terms from time to time. Updated versions will be posted on our website with the revised effective date.
11. Contact Information
For questions, concerns, or feedback regarding these Terms, contact:
Medivenue Services Limited
Location: B18, Ibgaro Plaza 1, Eastleigh, Nairobi, Kenya
Email: support@drherbs.shop
Phone: +254 793933861