Effective Date: 15 August 2025
Medivenue Services Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us, purchase our herbal supplements, or visit our website.
1. Information We Collect
We may collect the following categories of information:
- Personal Identification Details – Name, phone number, email address, postal address.
- Order & Transaction Information – Products purchased, payment method (processed securely via third parties), delivery details.
- Health-Related Information – Only if voluntarily provided by you for product recommendations.
- Website Usage Data – IP address, browser type, pages visited, and other analytics data.
2. How We Collect Information
We collect information when you:
- Place an order in-store or online.
- Contact us via phone, email, or website forms.
- Subscribe to our newsletters or marketing communications.
- Visit our website (through cookies and analytics tools).
3. Use of Your Information
We use your information to:
- Process and deliver your orders.
- Respond to your inquiries and provide customer support.
- Improve our products, services, and website.
- Send promotional offers, only if you have opted in.
- Comply with legal obligations under Kenyan law.
4. Disclosure of Information
We will never sell your personal data. We may share your data with:
- Service Providers – e.g., payment processors, delivery partners.
- Legal Authorities – if required by law or for fraud prevention.
- Affiliates in India – only to facilitate product sourcing or technical support, and in compliance with Kenyan data transfer laws.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Your Rights Under Kenyan Law
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Withdraw consent to marketing communications.
- Object to the processing of your data for specific purposes.
To exercise these rights, contact us using the details below.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
8. Cookies and Tracking
Our website uses cookies to enhance user experience, analyze site traffic, and improve our services. You can control or disable cookies through your browser settings.
9. International Data Transfers
If your personal data is transferred outside Kenya (e.g., to our suppliers in India), we ensure appropriate safeguards are in place as required by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Medivenue Services Limited
Location: B18, Ibgaro Plaza 1, Eastleigh, Nairobi, Kenya
Email: support@drherbs.shop
Phone: +254 793933861